Frequently Asked Questions

CAN I ORDER TILE SAMPLES?

Certainly you can order a sample of any tile item on our website. We do charge for the tiles but we cover the postage & packaging on the item for you. All samples are sent on a next working day service (based on orders placed before 2:30pm). Note: some items we do have to obtain from the supplies direct and may take 2 – 3 working days (please call customer services if you wish for advice on the sample delivery prior to placing your order).

CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?

Yes, you can cancel an order once it has been placed. Charges may apply if the order has already been dispatched (Delivery or re-stocking fees where applicable). If the order has not yet been dispatched then we can cancel this without a cost being involved.

CAN I PLACE AN ORDER OVER THE PHONE?

Yes, please call our experienced Sales Team, on 01229 823373 to place an order over the telephone – opening hours are: Monday – Friday 09:00am – 17:00pm and Saturday 09:00am – 17:00pm

WHAT PAYMENT TYPES DO YOU ACCEPT?

We accept most major credit or debit cards, including Visa Credit and Debit cards as well as Mastercard. Payments can also be accepted over the telephone. Unfortunately, we do not accept American Express cards

CAN YOU CALCULATE HOW MANY BOXES I WILL NEED?

Yes, you can contact us via a telephone call (01229 823373), or E-mail us and we will be able to assist you with your calculations, however you can use our tile calculator on the product page and this accurately calculates how many boxes you will need as well as the cost including delivery.

CAN I CHANGE MY ORDER?

If the order has not yet been dispatched we will be able to add to your order. Please ensure that you have ordered the correct amount of tiles you require, any late additions may be subject to carriage costs depending weights, quantities or if this is a direct from supplier item. Each request will be looked at on an individual basis and we will need to be contacted by no later than 11:30am if you wish to add to the order.

WHAT IF MY TILES ARE DAMAGED?

If you receive damaged or incorrect tiles you will need to inform us within 2 working days of delivery. We will either refund you or send replacements as quickly as possible.

CAN I PAY WITH PAYPAL?

Of course, simply proceed to the checkout page and simply select the PayPal option.

Company Information

Address

Unit 17
Meetings Industrial Estate
Barrow in Furness
LA14 4TL

Phone: 01229 823373

Email: furnesstilesupplies@hotmail.co.uk

Shipping and Deliveries

General Information